Shipping & Returns

Everything you need to know about shipping and returns at Direct-Brand


Second Day Air - 48 hours, receive by the end of second day

Ground - 3-10 Days

Free * - 6-10 Days

Monday - Thursday: Last orders by 1pm

Fridays: Last orders by 1pm

* For Pellet and Wood Stove Products Only. Weight Restrictions Apply.

Returns Policy

Email us at [email protected] for instructions on how to return product.

Direct Brand will not accept any returns without prior approval or consent.

You may return most new, unopened items within 90 days of delivery for a full refund.

A 15% restocking fee will apply for most returns.